Navigating Conflict
Australia/Perth
DURATION :
1 DAY
9:00am - 4:00pm
DELIVERY :
FACE TO FACE
PREREQUISITE
CORE PATHWAY
About this Course
Wherever there is engagement, there is usually change and or impacts. And wherever there is change or impacts, there is the potential for conflict.
The staff who represent the organisation and/or facilitate groups where conflict is present, need the personal skills to navigate these challenging settings.
The behaviours that surround conflict are designed to disturb and disrupt; this course helps participants to explore the theory, its application and how to become more resourceful and resilient when working in settings where there is conflict.
Participants
These courses are suitable for professionals responsible for engaging with stakeholders, communities, customers or internal teams, including:
- Executives and senior leaders
- Stakeholder and community engagement professionals
- Change managers
- Project managers and coordinators
- Communications and strategic communications professionals
- Community development practitioners
- Planning, infrastructure and policy professionals
- Local government officers and managers
- Elected officials and councillors
- Anyone responsible for building relationships, managing change or facilitating meaningful engagement with stakeholders
Learning Outcomes
- Understand the driver of conflict
- Identify common responses to conflict triggers
- Explore strategies to de-escalate conflict and how to apply them
- Increase your resourcefulness in responding to conflict settings
- Build your personal resilience when dealing with conflict
YOUR FACILITATOR
Joel Levin
Joel Levin is the founder and Managing Director at Aha! Consulting. Joel’s interactive approach to training blends theory with the kind of practicality that comes from over 20 years’ experience in across a broad range of sectors both in Australia and Internationally.
View our Training Terms and Conditions
here