Discover how to organisationally assess for and plan for engagement when there is a risk of differences of opinion, the contemporary drivers of anger and outrage in our organisations and communities, pressures in communities, conflict and emotion in the engagement process, stages of conflict escalation and conflict de-escalation, and how to Identify opportunities for building the capacity of your organisation to anticipate and respond to outrage.

The aim of this course is to assist engagement practitioners to de-escalate conflict, high emotion, and outrage situations and identify and develop strategies for building organisational capability and resilience.

Benefits

• The training is interactive, giving you the chance to grow your network with engagement professionals across a variety of industries and organisations.
• Develop your knowledge of the principles and guidelines associated with managing contemporary outrage in your engagement practice.
• Apply new behaviours and strategies when planning and implementing your engagement projects. course provides you with an opportunity to explore your engagement learning journey and build on your professional development.
• It will also develop your knowledge of the principles and guidelines associated with facing conflict in engagement and how to work with the core models of engagement and how they can assist you in the practice of engagement