Training Courses

This one day course will help engagement practitioners understand the factors that contribute to conflict situations, how to identify triggers and how to respond effectively.

The aim of the course is to build on an individual engagement practitioner’s capability to work with conflict in engagement processes, including recognising people’s behaviours, developing personal practitioner skills and using appropriate facilitation tools.

The three areas of focus are:

• Recognising people’s behaviours and emotions and why they occur in conflict situations.
• Developing individual skills and abilities to manage the participant’s own responses in conflict situations and fulfil the practitioner’s role.
• Using tools and/or strategies to facilitate engagement processes where conflict is present.

Assisting engagement practitioners apply a robust methodology to the design, collection, processing, analysis and reporting of data that is aligned to engagement processes.

To apply a process for data collection and storage, processing and analysis to include in an evaluation report for an engagement purpose or process.

Objectives

• Use scenarios to practise aspects of data collection, data cleansing, analysis and reporting
• Reflect on current practice in comparison with best practice data management approaches
• Explain qualitative and quantitative data collection processes
• Making sense of the data, data analysis techniques, digital engagement and limitation of results

This One Day course will help engagement practitioners develop their critical thinking about what works most effectively and what doesn’t, so that they can evaluate and report on their engagement process with confidence.

To evaluate both the engagement process and the engagement outcomes for an engagement project or program.

Objectives

• Use an evaluation template to plan an evaluation for your own engagement projects or programs
• Be able to prepare a report to present at a senior level and/or to the decision-makers, and a report to the community and stakeholders involved/affected by the project or program.

This one day course explores conflict from the perspective of more pressured and enabled communities, and how to frame the responses from an organisational perspective.

Discover how to organisationally assess for and plan for engagement when there is a risk of differences of opinion, the contemporary drivers of anger and outrage in our organisations and communities, pressures in communities, conflict and emotion in the engagement process, stages of conflict escalation and conflict de-escalation, and how to Identify opportunities for building the capacity of your organisation to anticipate and respond to outrage.

The aim of this course is to assist engagement practitioners to de-escalate conflict, high emotion, and outrage situations and identify and develop strategies for building organisational capability and resilience.

Benefits

• The training is interactive, giving you the chance to grow your network with engagement professionals across a variety of industries and organisations.
• Develop your knowledge of the principles and guidelines associated with managing contemporary outrage in your engagement practice.
• Apply new behaviours and strategies when planning and implementing your engagement projects. course provides you with an opportunity to explore your engagement learning journey and build on your professional development.
• It will also develop your knowledge of the principles and guidelines associated with facing conflict in engagement and how to work with the core models of engagement and how they can assist you in the practice of engagement